Frequently Asked Questions
What happens during an initial consultation?
An initial consultation lasts 60 minutes and it's an opportunity for you to get a feel for your new therapist. You will be asked a series of questions so that we can find out more about you, your life, your relationship to food, what has brought you to therapy, and what you're hoping to get from it. It's also an opportunity for you to find out more about therapy and how we work. Initial consultation sessions are a bit more formal than our regular sessions, as we need to be thorough in asking questions in order to tailor our approach to your needs. It is possible to have two initial consultation sessions, depending on what we decide on our first meeting.
How long is a therapy session?
Each session is 50 minutes long, this is known as a 'therapeutic hour'. Your therapist will monitor the time as we go, and let you know when we are nearing the end of our session so that you can sit back and focus on getting the most out of our time together.
The frequency of sessions depends on your individual needs, but generally we strive to arrange for weekly sessions as this ensures that you can develop a strong relationship with your therapist and help you to find the freedom that you deserve.
Fees and payment
Our fees range from £90 / session for our Associate Therapists and £110 / session to work with our Founder, Jenna - the price is the same for the initial consultation.
Once you get in touch and we arrange for an initial consultation, you will be sent all the information you need to make a payment via bank transfer.
We invoice on a monthly basis in advance. This means that we agree on sessions at the end of each month, and then you are sent an invoice on the 1st of each month, which is payable by bank transfer.
We charge for all missed sessions - unless your therapist has to cancel, in which case you'll be reimbursed on your next invoice.
What are online sessions?
Online sessions are conducted via an online, encrypted, telephone and video application Sylo or Zoom instead of in person, and they are suitable for individuals who are unable to reach my Central / East London location. If you have never used Sylo or Zoom before, I can help you to set it up on your computer or smart phone. Otherwise, all you require is a pair of headphones and a safe and confidential place to talk.